- Asking questions.
- Knowing about medicines and treatments you are receiving.
- Telling us about your food and medicine allergies.
- Participating in decisions about your care.
I CARE Standards of Behavior is our committment to you of what you can expect from us during your use of services or during your visit.
Become a More Informed Health Care Consumer
- Seek information about illnesses or conditions that affect you.
- Research options and possible treatment plans.
- Choose a doctor, clinic, pharmacy, and hospital experienced in the type of care you require.
- Seek more than one opinion.
Keep Track of Your History
- Write down your medical history including any medical conditions you have, illnesses, immunizations, allergies and hospitalizations.
- Keep an updated list of all medications and dietary supplements you're taking.
- Write down the names and phone numbers of your doctors, clinics, and pharmacies for quick and easy reference.
Work with Your Doctor and Other Health Care Professionals
- Share your health history with your care team.
- Share your up-to-date information about your care with everyone who's treating you.
- Make sure you understand the care and treatment you'll be receiving. Ask questions if you're not clear on your care.
- Make sure you get the results of any test or procedure. If you do not get them when expected, don't assume the results are fine. Call your doctor and ask for them.
- Pay attention. If something doesn't seem right, call it to the attention of your doctor or health care professional.
- Discuss any concerns about your safety with your health care team.
Make Sure You Understand What Will Happen If You Need Surgery.
Ask Your Doctor and Surgeon:
- Who will take charge of my care while I'm in the hospital?
- Exactly what will they be doing?
- How long will it take?
- What will happen after surgery?
- How can I expect to feel during recovery?
Tell the surgeon, anesthesiologist, and nurse if you have allergies or have had a bad reaction to anesthesia. Make sure you, your doctor, and your surgeon all agree on exactly what will be done during the operation.
Involve a Family Member or Friend in Your Care
If you're not able to observe or participate fully in your care, ask a family member or friend to assist. They can accompany you on appointments or stay with you, help you ask questions, understand care instructions and suggest your preferences.
Follow the Treatment Plan Agreed Upon by You and Your Doctor
- Be sure you receive all instructions verbally and in writing that you can read and understand. Ask questions about any instructions that are confusing or unclear.
- Take medications exactly as prescribed.
- Use home medical equipment and supplies only as instructed.
- Report anything unusual to your doctor.